Otis is a nervous dog who was in considerable pain. Jess quickly gained his confidence which was essential in order to conduct a hands-on assessment of his needs, determine the treatment he required and ensure that delivery of physiotherapy was as comfortable for him as possible. The results are incredible; she has given him a new lease of life, one which is pain-free with improved muscle tone and core strength and much more enjoyable. I cannot speak highly enough of Jess; as well as being brilliant at rejuvenating a dog that was suffering, she is an absolute pleasure to deal with.