1. Information We Collect
We may collect and process the following types of personal data:
Client Information:
• Full name
• Address
• Email address
• Phone number
• Veterinary practice information
• Payment details (if applicable)
Animal Information:
• Name, species, breed, age
• Medical history and veterinary records
• Insurance details (if applicable)
Website & Communication Data:
• IP address, browser type, and device information (if you use our website)
• Email or message communications
• Appointment bookings and enquiry records

2. How We Use Your Information
We process your personal data for the following purposes:
• To provide veterinary physiotherapy services
• To assess and treat animals under our care
• To communicate with you about appointments, treatment plans, and follow-ups
• To liaise with veterinary professionals as needed
• To manage payments and invoicing
• To maintain medical records and comply with professional standards
• To respond to enquiries and provide customer support
• To comply with legal and regulatory obligations

3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
• Consent: You have given clear consent for us to process your data for specific purposes.
• Contractual necessity: Processing is necessary for the performance of our services.
• Legal obligation: We must comply with certain legal or regulatory requirements.
• Legitimate interests: Where processing is necessary for our legitimate business interests, and these are not overridden by your rights.

4. Veterinary Consent
• Under the Veterinary Surgeons Act (1966) I am required by law to gain Veterinary Consent prior to Physiotherapy treatment, unless I am reviewing your animal for maintenance physiotherapy. I will gain consent from your veterinary practice by email or telephone and will report back to them post treatment. Therefore, information gathered from the assessment may be shared with your veterinarian.

5. Data Sharing
We only share your personal information with:
• Veterinary professionals involved in your animal’s care
• Insurance providers (where applicable)
• Our professional advisors (e.g., accountants, legal)
• IT service providers who support our systems (with appropriate safeguards)
• Regulatory bodies or law enforcement, if legally required
We do not sell your personal data to third parties.

6. Data Storage and Retention
We store your data securely using password-protected systems and appropriate physical safeguards.
We retain personal and medical records for as long as necessary to provide services and comply with our legal and professional obligations. The Chartered Society of Physiotherapy (CSP) states that notes should be retained for 8 years following the last treatment session.

7. Your Rights
You have rights under the UK GDPR, including:
• The right to access your personal data
• The right to rectify inaccurate data
• The right to request erasure (“right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent (where processing is based on consent)
• The right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.

8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Jess Watson Chartered & Veterinary Physiotherapy
Email: jess@jesswatsonvetphysio.com
Phone: 07814859403
Address: 48 Glynbridge Gardens, Cheltenham, GL51 0BZ

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated directly to you. Please check back periodically to stay informed.